How to use knowledge base in customer education

How to use knowledge base in customer education

Have you ever noticed that sometimes customers struggle to use basic features of a product they’ve purchased? While it could be due to unclear presentation of information or complex software, it’s important to provide your customers with the necessary knowledge to ensure they have the best experience using your product or service. To help with…

How to use ebooks and rich content in Customer Education

How to use ebooks and rich content in Customer Education

You may have already noticed that ebooks are widely used in marketing strategies. On various websites, you’ll come across messages prompting you to download ebooks for more in-depth content. This is because ebooks are a great way to condense all the information about a specific topic into a more visually appealing and organized format, whether…